AWS/Heroku Outage

General
1

Apologies for the continuing disruption this morning, related (I believe) to the AWS outage that has been widely reported in the news. Although some sites are recovering, our account services application is currently down. It is hosted on Heroku and their infrastructure is in the AWS us-east-1 zone.

You can track status at:

and

We’re continuing to monitor - thanks for your patience.

2

The status page is showing Account Services as Up, but response times are very slow still - patience required! Please don’t keep refreshing the page to try to fix it - that will simply kill things for everyone while the services are recovering.